- do you take confidentiality seriously?
Absolutely. We routinely handle unpublished, copyrighted or sensitive files so we completely understand
your concerns and take confidentiality very seriously. Information and files will only be shared with our
staff and associates, all of whom have individually signed a confidentiality agreement.
We are happy to exchange our standard NDA upon request. Should you have your own NDA, we may be willing
to sign that too, but please allow time for us to review it. To avoid delay, ensure the terms of your
NDA are sensible. For example, we cannot agree to permanently "destroy" all copies of a document upon
completion of work. Modern documents are electronic, not paper based, and any system back-ups taken whilst
your job is active cannot in any way be altered to remove your files.
The documents we return to you are entirely your property. We carried out the design, under your instruction
and on your behalf, but make no claim to the ownership or copyright of the final work.
- how much will my job be?
Brochures can be so varied in terms of the level of design work required it is very difficult to offer much of
a rough guide without seeing anything. As a result the quickest way to get an accurate price for your job is to
send us everything for review so we can quickly issue a quotation.
A minimum price of $480 USD typically applies but if you require
multiple brochures with similar styling then we offer volume pricing with lower rates. We ask for 50% payment
for our designers to start work and the balance once you are entirely happy.
- how long will it take?
The turnaround for a brochure all just depends on the level of graphical work involved. But if you're on a real
time crunch and it's at all feasible for anyone to get your brochure done, then it's probably us.
quoted are in working days Monday to Friday. Should you need your files sooner than quoted please ask
for our express service. Express jobs are subject to a 30%, 50% or 100% fee depending on the speed required.
This is because we will need to prioritize the work over other customers and/or work outside normal business hours.
- how does payment work?
All payments are made through PayPal, the largest and most trusted online payment system in the world.
PayPal accept payments with any debit or credit card in a wide range of currencies. You do not require a
PayPal account to make payment.
Please note that paying by e-cheque may delay your job as clearance can take several days. We cannot accept
checks or cash or take payments over the phone. For your security all transactions are processed by PayPal.
Once you have completed payment PayPal will send us automatic notification of your payment and will send you
an email confirmation.
Alternatively, for business customers, payment can be made by direct bank transfer. Please ask for details.
- what about images?
If you are providing images for your brochure you will need to confirm you are allowed to include
these and check they are of sufficient quality for printing. Alternatively, for an additional fee we
can source stock images for you from our huge library with iStockphoto. Or we can even create original
artwork or diagrams for which you then own all the rights and can use the source file however you wish.
- do you edit my document?
Our designers are experts with Adobe InDesign and will ensure your document absolutely complies with
good formatting practice and guidelines. However, we will not be editing the text in any way. This including
citations, spelling corrections, grammar checks, references etc.
We may however run typographic checks to make the styling of the text consistent. This means we ensure
headings have consistent casing, check that “quotation” marks come in pairs, that all sentences end with
punctuation. And all punctuation is followed by a single space.
- what will I get back?
We return to you a print-ready PDF file. If this is to be prepared for a particular commercial printer
then please provide any specific requirements they have for bleed or printer marks. If the brochure is
for on-screen viewing we would instead prepare this in RGB color with clickable links and bookmarks.
If you would like us to produce copies of your brochure via our print-on-demand title digital printer
then please ask us for further details.
- what if I need changes?
If, when working on your brochure, we get every aspect of the design perfect for you first time, then
that's super. But we don't expect that. Receiving your feedback and making adjustments is all part of
the design process so changes may be requested at any stage.
For brochures we will typically always design a short section and send a sample file for your approval
and comments. At this stage you can request an unlimited number of design changes without charge.
Once your whole brochure has been styled we return a review file. This will be a PDF on which you can then
add your changes comments.
If anything we have done differs from the styling approved in your sample, let us know and we'll fix it
without charge. All other changes or edits are subject to a $48 USD minimum
fee. We will always look to make these for you as quickly as possible.