- do you take confidentiality seriously?
Absolutely. We routinely handle unpublished, copyrighted or sensitive files so we completely understand
your concerns and take confidentiality very seriously. Information and files will only be shared with our
staff and associates, all of whom have individually signed a confidentiality agreement.
We are happy to exchange our standard NDA upon request. Should you have your own NDA, we may be willing
to sign that too, but please allow time for us to review it. To avoid delay, ensure the terms of your
NDA are sensible. For example, we cannot agree to permanently "destroy" all copies of a document upon
completion of work. Modern documents are electronic, not paper based, and any system back-ups taken whilst
your job is active cannot in any way be altered to remove your files.
The documents we return to you are entirely your property. We carried out the design, under your instruction
and on your behalf, but make no claim to the ownership or copyright of the final work.
- how much will my job be?
Documents can be very varied in terms of length, complexity, styling requirements and how the source file has
been prepared. As a result the quickest way to get an accurate price is to send us everything
for review so we can quickly issue a quotation.
In the meantime as a guide:
$2.40 USD per page for most straightforward branded business documents.
$2.88 USD per page for more complex layout or for heavily numbered legal documents.
$3.20 USD per page and upwards for more complex layouts heavy with tables and images.
A minimum price of $200 USD typically applies but if you require multiple
documents with similar styling then we offer volume pricing with lower rates. We ask for 50% payment for our
designers to start work and the balance once you are entirely happy.
- how long will it take?
When it comes to fast turnaround on design without compromising quality, we don't like to blow our own trumpet
but we have achieved some pretty amazing things. So if you're on a real time crunch and it's at all feasible
for anyone to get your formatting work done, then it's probably us.
All timescales quoted are in working days Monday to Friday. Should you need your files sooner than
quoted please ask for our express service. Express jobs are subject to a 30%, 50% or 100% fee depending
on the speed required. This is because we will need to prioritize the work over other customers and/or
work outside normal business hours.
- how does payment work?
All payments are made through PayPal, the largest and most trusted online payment system in the world.
PayPal accept payments with any debit or credit card in a wide range of currencies. You do not require a
PayPal account to make payment.
Please note that paying by e-cheque may delay your job as clearance can take several days. We cannot accept
checks or cash or take payments over the phone. For your security all transactions are processed by PayPal.
Once you have completed payment PayPal will send us automatic notification of your payment and will send you
an email confirmation.
Alternatively, for business customers, payment can be made by direct bank transfer. Please ask for details.
- will you redo all my images?
A document will always look more professional when figures are branded and styled to match. Where applicable
we will offer to restyle these and itemise any additional charges in your quotation.
If figures are provided in
editable, source format such as Excel or SmartArt they can just be reworked and restyled. If we are asked to
work on figures that are only available as images, we can completely rebuild and style these from scratch as
editable diagrams, charts or graphs but would require longer to do so.
- do you edit my document?
Our designers are experts with MS Word and will ensure your document absolutely complies with good formatting
practice and guidelines. However, we will not be editing the text in any way. This including citations,
spelling corrections, grammar checks, references etc.
We do however run typographic checks to make the styling of the text consistent. This means we ensure headings
have consistent casing, check that “quotation” marks come in pairs, that all sentences end with punctuation.
And all punctuation is followed by a single space.
- what will I get back?
We return to you a standard Word .docx file. This will have been cleanly formatted using proper
paragraph styles and is fully editable and compliant with all currently supported versions of Word.
For licensing reasons we will include only Microsoft fonts in your editable Word file, unless you have
provided a specific corporate font to be embedded.
Please see our article on document updates
for things to keep in mind when making your own updates or edits in future.
- what if I need changes?
If, when working on your document, we get every aspect of the design perfect for you first time, then
that's super. But we don't expect that. Receiving your feedback and making adjustments is all part of
the design process so changes may be requested at any stage.
For large documents we will first design a short section of your document and send a sample file for your
approval and comments. At this stage you can request an unlimited number of design changes without charge.
Once your whole document has been formatted we return a review file. If anything we have
done differs from the styling approved in your sample, let us know and we'll fix it without charge.
All other changes are subject to a $48 USD minimum fee and we will
always look to make these for you as quickly as possible.